Customer Success Architect
Company: VirtualVocations
Location: Saint Charles
Posted on: November 7, 2024
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Job Description:
A company is looking for a Customer Success Architect to enhance
customer engagement and drive the adoption of their cyber-security
solutions.
Key Responsibilities
Manage a diverse portfolio of Enterprise customer accounts and
guide clients through post-sale onboarding
Conduct regular proactive customer meetings and create success
plans to align customer strategies with the company's solutions
Analyze customer data to identify areas for improvement and ensure
customers have a seamless experience
Required Qualifications
6+ years of proven Customer Success Manager experience, with at
least 4 years in a XaaS Enterprise business
Experience in managing complex customer accounts and driving
solution adoption
Understanding of network security, data security, or insider threat
security concepts
Ability to build and maintain relationships at all levels within
customer organizations
Experience in analyzing data to drive new outcomes in customer
experience
Keywords: VirtualVocations, St. Louis , Customer Success Architect, Professions , Saint Charles, Missouri
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