Dispatcher
Company: Express Medical Transporters
Location: Saint Louis
Posted on: October 3, 2024
Job Description:
Description:Position Summary:The Dispatch position is
responsible for all aspects of routing and dispatching ambulatory,
paralift and stretcher transportation Drivers including
communicating pick up and drop off times, monitoring vehicle
progress and status and making adjustments on the fly as
needed.
Essential Functions:
- Dispatch trips to the most appropriate vehicle necessary to
achieve the appointment time of the client.
- Monitor each vehicle's progress. Assist with client call backs
in the event of late trips.
- Work with operators and supervisor to effectively manage trip
volume.
- Alert supervisor of any problems related to the position and
help determine adequate solutions.
- Prepare daily work and run schedules.
- Receives requests for trips from the company's customer service
personnel or directly from clients and adds trip to the routing
spreadsheet.
- Plan trips in the most effective and efficient route to
maximize operator productivity.
- Maintain flexibility.
- Use radio, phone or computer to send crews, vehicles or other
field units to appropriate locations.
- Continually update the HR department and General Manager as to
the number of assets needed.
- Provides backup to and will act in the capacity of a Driver as
needed during times of high trip volume or situations in which the
company has a pressing need that cannot be filled by our team of
available Drivers.
- Other duties as assigned.Requirements:
- Two years' experience in actively and effectively routing a
group of operators.
- Technical proficiency with MS Office products such as Word,
Excel, and Access, as well as desk and lap top computers, tablets,
cellular and other devices.
- Must not have a driver's license suspension or revocation for
moving traffic violations within the previous three years.
- May not have more than three traffic citations within the
previous 36 months.
- Must pass a 10-panel drug screen.Qualifications:
- Must have or obtain a DOT Medical Certification within 60 days
of employment.
- Ability to compare data from a variety of sources for accuracy
and completeness.
- Must be able to detect errors in the routes and process the
knowledge to correct it.
- Ability to understand and apply current routing guidelines,
system updates and revisions, and policy changes.
- Must be able to work under tight deadlines in a fast-paced
environment.
- Ability to determine work priorities.
- Ability to communicate effectively in English both verbally and
in writing.Normal Working Conditions:
- Dispatchers typically work in a temperature-controlled office
environment utilizing computers, monitors, headsets and various
dispatching equipment and software.
- Dispatchers may be required to drive passengers in unusual or
emergency situations and thus my be exposed to elements during
loading and unloading of passengers.Express Medical Transporters
(EMT) is dedicated to inclusive hiring and employment practices and
will make every effort to provide reasonable accommodations to any
and all essential functions or requirements of its jobs and stated
duties upon request or direct knowledge of a need for such
accommodation.
PIb13c8064c1ad-37248-35703333
Keywords: Express Medical Transporters, St. Louis , Dispatcher, Professions , Saint Louis, Missouri
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