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Bilingual Senior Customer Service Representative

Company: VirtualVocations
Location: Saint Charles
Posted on: November 10, 2024

Job Description:

A company is looking for a Bilingual (English/Spanish) Senior Customer Service Representative for a national remote position.



Key Responsibilities

Answer high volume calls from patients regarding billing and payment inquiries
Research and resolve complex billing issues and customer complaints
Maintain compliance with all regulations and document escalated patient correspondence


Required Qualifications

High School Diploma or GED
2+ years of customer service or healthcare-related experience
Bilingual fluency in English and Spanish
Ability to work flexible hours, including training and shift schedules
Familiarity with computer systems and ability to learn new software

Keywords: VirtualVocations, St. Louis , Bilingual Senior Customer Service Representative, Other , Saint Charles, Missouri

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