Customer Service Administrator - Manufacturing Support

Company: The Gund Company
Location: Saint Louis
Posted on: April 1, 2025

Job Description:

Description: DescriptionThe Gund Company has an immediate opening at our St. Louis, MO manufacturing plant for a full-time Customer Service Administrator 1st shift to join our team!
Do you want to join a company, where you will find friends who will support and challenge you to accomplish goals that provide amazing growth opportunities.

• Shift: First 8:00am to 4:30pm, Monday - Friday
• Starting Hourly Wage: $22
• Plant/Work Location: 2121 Walton Rd. St. Louis, MO 63114What we do:The Gund Company is in the business of engineered material manufacturing.We are the industry leader in manufacturing and fabricating specialized engineered thermoplastic materials that provide a unique performance advantage. (think: Customized non-conductive parts for diverse industries). We manufacture and fabricate custom parts from drawings and sample parts (reverse engineering).At The Gund Company: We Take Care of Each Other, Take Care of the Customer and Take Care of the Business.Our team prides themselves on being a group of fun, driven, problem-solvers who LOVE what they do!What are we looking for?
  • Accurately respond to customer inquiries and quote requests in a timely manner (order status and product information).
  • Build relationships with TGC's customers.
  • Ability to navigate through database systems to enter quotes and customer orders. (ERP-CRM software)
  • Coordinate with the Production Department to obtain accurate job cost estimates.
  • Manage customer inventory requirement through use of Purchase Requisition Process with our TSE Market
  • This position reports to the TSE Value Stream Manager
  • Ability to communicate professionally with customers to understand and respond to their needs in a timely manner.
  • Proficiency with Windows based software including Microsoft Office Applications.
  • Basic to intermediate math aptitudes and detail oriented. (interpreting detailed information from work orders)RequirementsWhat do we need from you?
    • High school graduate level and problem solving or higher, required.
    • 2 or more years of related experience in customer service in a manufacturing environment, preferred.
    • Basic to intermediate math aptitudes and a detail-oriented information processing capability, preferred.
    • Experience with reading and interpreting technical drawings, preferred.
    • Ability to communicate effectively and professionally with customers to understand and respond to their needs.
    • Follow company procedures for using our software system to efficiently manage the order fulfillment process.
    • Proficiency with Windows based software including Microsoft Office Applications.Why Join Us?
      • We Take care of Each Other, Take Care of the Customer and Take Care of the Business!
      • A safe and healthy work environment
      • Paid Time Off (PTO) and Paid Holidays
      • Low-cost comprehensive employee benefits: Health, Dental, Vision, Life, and Disability
      • 401(k) retirement savings program with a 50% employer match (up to 6% of contributions)
      • ESOP (Employee Stock Ownership Plan) - 30% employee owned - Shares are awarded each year - no out-of-pocket investmentReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.
        
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Keywords: The Gund Company, St. Louis , Customer Service Administrator - Manufacturing Support, Hospitality & Tourism , Saint Louis, Missouri